Returns & Exchanges

Due to the perishable nature of our confectionery products, Candy Warehouse cannot accept returns or exchanges for food items to ensure the safety and health of all customers. If your order arrived damaged or incorrect, please contact our support team within 48 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your candy for any shipping damage, melting, or missing items before opening the individual product seals.

• 2.
  Document Issues

  If you notice a problem, take high-quality photographs of the shipping box and the affected products to serve as evidence for your claim.

• 3.
  Contact Support

  Send an email to our customer service department with your order number and photos within two days of the delivery timestamp.

• 4.
  Receive Resolution

  Our team will review your request and, if approved, will issue a store credit or process a replacement for the damaged or incorrect goods.